Rose Hollow Cabins (“we,” “us,” or “our”) is committed to protecting the privacy and security of our guests and website visitors. This Privacy Policy describes how we collect, use, and protect your information when you visit our site or book one of our cabins, “The Deer Run” or “The Mountain Laurel,” located on our private property in the Daniel Boone National Forest.
By accessing our website or making a booking through Airbnb, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We collect both personal and non-personal information to facilitate bookings, enhance your experience, and improve our services.
- Personal Information: This includes any data that can identify you as an individual. When booking through Airbnb, personal information such as your name, email address, and phone number is collected by Airbnb and shared with us to manage your reservation.
- Non-Personal Information: This includes anonymous data such as IP addresses, browser type, and other details collected automatically through cookies and analytics tools to improve our website functionality and understand visitor behavior.
2. How We Use Your Information
The information we collect is used solely to provide you with a secure and enjoyable stay at Rose Hollow Cabins. Specific uses include:
- Reservation Management: Your personal information, provided through Airbnb, is used to confirm and manage your booking, communicate about your stay, and ensure you have a smooth check-in and check-out process.
- Customer Service: To respond to inquiries, provide guest support, and address any issues or questions about your stay.
- Improving Our Services: Non-personal information collected through cookies and analytics tools helps us analyze website performance, identify areas for improvement, and enhance our service offerings.
3. Sharing and Disclosure of Information
Rose Hollow Cabins respects your privacy and will only share your information in the following circumstances:
- Third-Party Booking Platforms: When booking through Airbnb, your information is subject to Airbnb’s Privacy Policy and terms. We receive limited personal information necessary to manage your reservation and communicate with you directly.
- Legal Requirements: We may disclose your information if required by law, in response to legal processes, or to protect our rights, safety, and property or that of others.
- Service Providers: We may engage third-party service providers to assist us with business operations, such as payment processing or customer support, but only to the extent necessary to provide the requested service.
4. Data Retention and Security
We implement reasonable security measures to protect the data we collect and ensure its confidentiality.
- Data Retention: Personal information is retained only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve any disputes.
- Security Measures: We use standard security protocols to safeguard personal information from unauthorized access, use, or disclosure. However, please note that no security measure is entirely foolproof, and we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience and help us analyze site performance.
- Cookies: Cookies are small text files placed on your device to improve site functionality and remember preferences. You may adjust your browser settings to refuse cookies, though some site features may be limited as a result.
- Analytics: We use third-party analytics services (e.g., Google Analytics) to better understand user interactions on our site. These services collect non-personal information such as page views, time on site, and geographic location. This data helps us enhance our offerings and provide a better experience.
6. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
- Access and Update: You have the right to access, review, and correct personal information we hold about you.
- Data Deletion: You may request that we delete your personal information, subject to legal retention requirements.
- Opt-Out: You may choose not to provide personal information, though it may limit your ability to use certain features or services.
To exercise these rights, please contact us at [contact information].
7. Third-Party Links
Our website may contain links to third-party sites, including Airbnb, where you can complete a booking. Rose Hollow Cabins is not responsible for the privacy practices of these external sites, and we encourage you to review their respective privacy policies.
8. Privacy of Children
Rose Hollow Cabins does not knowingly collect or solicit personal information from individuals under 18 years of age. If we learn that we have collected information from a minor without parental consent, we will delete it promptly. Please contact us if you believe we have collected information from a minor.
9. Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal obligations. Any modifications will be posted on this page with the updated effective date. We encourage you to review this page periodically to stay informed about our data practices.
10. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your information, please reach out to us.
Thank you for choosing Rose Hollow Cabins. We are committed to safeguarding your privacy and ensuring a pleasant experience during your stay.